To Our Valued Customer,
To begin the warranty process, please photograph the issue you are experiencing with your furniture. Most manufacturers request at least one photo clearly showing the problem and at least one photo of the entire piece of furniture.
Please email these photos, along with a description of the problem, your invoice number, and the date of purchase to our Warranty Department at Warranty@DesignersPatio.com.
In order to provide you with the best service possible, we are committed to doing everything we can to ensure that you are satisfied with your purchase from Designer’s Patio. All warranties are offered and governed by the manufacturer of your furniture.
As part of our commitment to customer service, we have team members designated to represent your needs with the manufacturer. In many cases, our purchasing relationship with the manufacturer allows us easier access to their customer service department than customers may experience on their own.
Freight Claims
For freight claims, missing or damaged products must be noted on the Bill of Lading (BOL) at the time of delivery and reported to our Warranty Department within 48 hours.
Please include:
- Photographs of the damaged or missing product
- A copy of the packing list
- A copy of the Bill of Lading
In most cases, manufacturers do not cover delivery and/or service-call expenses. These costs are the responsibility of the customer.
Warranty Claim Process
Each manufacturer has its own claim process and requirements. In general:
- We submit your claim and supporting documentation to the manufacturer.
- We typically receive a response within approximately two weeks, depending on the time of year and the nature of the issue.
- Once we receive a response, a member of our Warranty Department will contact you with the manufacturer’s recommended next steps.
- We will follow your claim throughout the warranty process and keep you informed of its progress.
We will make every effort to make the warranty claim process as smooth and timely as possible. Please understand that Designer’s Patio acts as a facilitator in this process and therefore has limited control over the final outcome or the amount of time required to resolve a claim.
We provide this warranty service as part of our commitment to your satisfaction with your purchase from Designer’s Patio.
Sincerely,
Designer’s Patio
Warranty Department
Warranty@DesignersPatio.com
